{"product_id":"viz-ptunrsnl-exp32tb","title":"Vizrt PTUNRSNL-EXP32TB ProTek Ultra for NRS 32TB Nearline Expansion Chas","description":"\u003ch2\u003eDescription\u003c\/h2\u003eProTek Ultra for NRS16 32TB Expansion Chassis for NRS16 and NRS8 systems\u003ch2\u003eTech Specs\u003c\/h2\u003e\u003ch3\u003eProTek at a glance\u003c\/h3\u003e\u003cp\u003eVizrt ProTek is Vizrt’s customer care program that extends maintenance beyond standard warranty, covering defects and normal wear and tear (not accidental damage). Service runs 12 months and may include repair and phone\/email support depending on coverage level. EAR is a Vizrt Platinum Reseller and an authorized reseller since 2008.\u003c\/p\u003e\u003ch3\u003eTop features\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eCoverage for defects and normal wear and tear (not accidental damage\/breakage\/abuse).\u003c\/li\u003e\n\u003cli\u003e12-month term (unless otherwise agreed by Vizrt).\u003c\/li\u003e\n\u003cli\u003eService start timing defined (e.g., deemed to start one month after purchase when purchased with hardware).\u003c\/li\u003e\n\u003cli\u003ePhone and email support (as defined by the applicable service level \/ Welcome Kit).\u003c\/li\u003e\n\u003cli\u003eRepair \u0026amp; testing performed within five (5) days from receipt (excluding return shipping time).\u003c\/li\u003e\n\u003cli\u003eRMA required before returning product for repair.\u003c\/li\u003e\n\u003cli\u003eReplacement option if product cannot be repaired (factory-reconditioned like product, at Vizrt discretion).\u003c\/li\u003e\n\u003cli\u003eAdvance Exchange may be available for eligible customers (at Vizrt discretion).\u003c\/li\u003e\n\u003cli\u003eRenewal framework includes a customer-driven renewal process and a post-expiry grace period.\u003c\/li\u003e\n\u003cli\u003eTransfer\/assignment permitted with conditions, including transfer to a qualified transferee.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp class=\"small\"\u003eImportant: ProTek support is not an insurance product; exclusions apply (see agreement details for more specifics).\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":51990358917413,"sku":"VIZ-PTUNRSNL-EXP32TB","price":3595.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0872\/2740\/0485\/files\/bef8dbcc9b5f04d9e5d3111fce6db1c8_97d5b080-09a6-4f36-b172-d8e3171a2ee2.png?v=1770766997","url":"https:\/\/shop.ear.net\/products\/viz-ptunrsnl-exp32tb","provider":"EAR, Inc.","version":"1.0","type":"link"}