Terms and Conditions

Sales Tax

  • Sales within Arizona are subject to state and local sales tax
  • Tax-exempt organizations must provide documentation and complete required forms
  • Sales outside Arizona require self-assessment with local tax authorities
  • Drop-ship orders are taxed based on destination and manufacturer requirements
  • Terms may change due to national sales tax regulation updates

 

Shipping and Delivery

Delivery Terms

  • EAR shall make commercially reasonable efforts to meet delivery dates stated in the Order
  • Customer acknowledges that delivery depends on third party carriers and may be subject to delays outside of EAR's control
  • All deliveries are made Ex Works (Incoterms 2010) from EAR's designated facility
  • Risk of loss or damage to Products transfers to Customer at EAR's designated facility
  • EAR will cooperate with Customer or its designated freight carrier to facilitate timely shipping

Free Shipping

  • Available on orders over $200 for continental United States deliveries at stated pricing and terms
  • Standard delivery typically via UPS Ground
  • Priority shipping upgrades not included in free shipping offer

General Shipping Terms

  • Shipping charges are additional unless stated otherwise before ordering
  • Pricing based on domestic (US) destinations only
  • Prices subject to change based on available information
  • Credit card billing based on point-of-sale price
  • Exceptions require prior approval via phone or email

Damaged Items

  1. Inspect merchandise immediately upon receipt for shipping damage or defects
  2. Report visible shipping damage immediately to carrier
  3. Mark damage clearly on shipper's receipt
  4. Contact EAR for resolution
  • Additional insurance available at customer expense

Payment Methods

  • Major credit cards accepted
  • Service fees may apply for credit card payments without prior approval
  • Listed prices assume cash payment
  • Cash/wire transfer discounts may be available

Warranties

Coverage

  • All written manufacturers' warranties honored except for:
    • Shipping expenses
    • Travel expenses
    • Equipment damaged by unusual physical/electrical harm
  • Used/demo equipment sold AS IS
  • No additional warranties unless specified in writing

 

Returns

General Return Policy

  • Prior approval required for all returns
  • Restocking fees up to 50% can apply
  • No returns on one-of-a-kind or special order items
  • Items must be in original condition with packaging and documentation

Non-Returnable Items

  • Software products
  • Licensing products
  • Prerecorded or blank media
  • Services or service products (extended warranty, parts, etc.)

Return Criteria

  1. Must include:
    • Dated sales receipt
    • Original boxes and packaging
    • Unfilled warranty cards
  2. Must be returned within 15 days of receipt
  3. Must show no signs of wear

Definitions

  • "EAR," "we," "us," or "our" refers to Engineering and Recording, Inc d.b.a. EAR Professional Audio Video 
  • "Customer," "you," or "your" refers to the person or entity purchasing products or services
  • "Products" refers to any goods or services offered for sale
  • "Website" refers to EAR.net and all related websites and services

Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you agree to our Privacy Policy, which can be found at [website URL]/privacy-policy. The Privacy Policy is incorporated into and made part of these Terms and Conditions.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the federal or state courts located in Phoenix, Arizona.

Contact Information

For questions about these Terms and Conditions, please contact us at:

  • Email: info@ear.net
  • Phone: (480) 467-9004
  • Address: 2461 E McDowell Rd, Phoenix, AZ USA 85008
  • Hours of Operation: 9AM-5PM MST [Monday - Friday]

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modification constitutes acceptance of the modified Terms and Conditions.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely matches the intent of the original provision.