Vizrt ProTek Prime for TriCaster Mini X HDMI

• Comprehensive Coverage: Offers complete protection for your TriCaster Mini X HDMI, including hardware, software, and firmware updates.
• Priority Technical Support: Access to top-tier technical support with faster response times to resolve issues quickly and efficiently.
• Advanced Hardware Replacement: Ensures minimal downtime with next-business-day shipping of replacement hardware.
• Extended Warranty: Provides peace of mind with extended warranty coverage beyond the standard manufacturer warranty.
• Access to Vizrt Resources: Exclusive access to online training, knowledge base, and best practices to maximize the use of your TriCaster Mini X HDMI.
• Regular System Health Checks: Proactive system health checks and performance optimization to keep your system running smoothly.

The Vizrt ProTek Prime for TriCaster Mini X HDMI is a premium support service designed to provide comprehensive protection and peace of mind for users of the TriCaster Mini X HDMI production system. This service plan is ideal for professionals who rely on their TriCaster for high-quality live production and need assurance that their system will remain operational and up to date.

With ProTek Prime, you receive complete coverage that extends beyond the standard manufacturer warranty, ensuring your TriCaster Mini X HDMI is protected against unexpected issues. This includes not only hardware components but also essential software and firmware updates, ensuring that your system always benefits from the latest improvements and features.

One of the standout benefits of ProTek Prime is priority access to Vizrt’s technical support team. With this service, you receive expedited response times, allowing you to quickly resolve any technical issues that may arise during production. This priority support is crucial for live production environments where downtime is not an option.

In the event of a hardware failure, ProTek Prime includes advanced replacement services, ensuring that you receive a replacement unit as quickly as the next business day. This minimizes downtime and allows you to maintain your production schedule with minimal disruption.

In addition to these reactive services, ProTek Prime also includes proactive system health checks and performance optimizations. These regular checks help identify potential issues before they become critical, ensuring that your TriCaster Mini X HDMI continues to operate at peak performance.

Subscribers to ProTek Prime also gain access to Vizrt’s extensive resources, including online training modules, a knowledge base, and best practices guides. These resources are designed to help you get the most out of your TriCaster Mini X HDMI, whether you’re looking to refine your production techniques or explore new features.

Overall, Vizrt ProTek Prime for TriCaster Mini X HDMI is an essential service for professionals who require uninterrupted production capabilities and want to ensure their equipment is always operating at its best. This premium support plan provides the necessary tools, resources, and coverage to keep your production running smoothly and efficiently.

Service Plan:

• Model Compatibility: NewTek TriCaster Mini X HDMI
• Service Type: ProTek Prime Warranty and Support Plan

Coverage Duration:

• Standard Coverage Period: 3 years

Support Features:

• Priority Support: Yes, includes priority access to NewTek technical support
• Phone Support: Direct phone support with NewTek specialists
• Email Support: Priority email support
• Software Updates: Access to the latest software updates and upgrades during the coverage period
• Advanced Parts Replacement: Yes, includes advanced replacement of parts to minimize downtime
• Extended Hardware Warranty: Coverage includes repairs or replacements due to hardware failures

Additional Benefits:

• Training Resources: Access to online training materials and resources
• Knowledge Base: Full access to NewTek’s ProTek knowledge base and documentation
• On-site Support: Not typically included, but available as an additional service (varies by region)
• Software Installation Assistance: Guidance on installing software updates and new features
• Annual Health Check: Optional annual system checkup to ensure optimal performance

Exclusions:

• Accidental Damage: Coverage typically does not include accidental damage or misuse
• Consumables: Batteries and other consumables are not covered
• Third-Party Hardware: Non-NewTek hardware is not covered under this plan

Renewal Options:

• Plan Renewal: Option to renew or extend coverage at the end of the initial term

Eligibility:

• New Systems: Typically required to be purchased within 90 days of the original TriCaster Mini X HDMI purchase
• Existing Systems: Eligibility for existing systems may vary; check with NewTek for specific requirements

Support Availability:

• Business Hours: Coverage generally available during standard business hours
• 24/7 Support: 24/7 support availability may be offered depending on the plan tier or region